mmy Privacy Policy –
How We Keep Your Data Safe

1 Introduction

Welcome to mmy. We understand that when you create an account, deposit PKR, place a bet or use any feature on our platform, you are trusting us with personal information. That trust is something we take seriously and this Privacy Policy is our commitment to being transparent about exactly how that information is handled.

This policy applies to all users of the mmy platform — the website at mmy.vin and the mmy Android app — including registered players and visitors who browse without an account. By using mmy, you agree to the data practices described in this policy. If you disagree with any part of it, please do not use the platform.

References to "mmy", "we", "us" and "our" mean the mmy platform operator. References to "you" and "your" mean any person accessing or using the platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming page.

We will keep this policy updated as the platform evolves. Any significant changes will be communicated clearly and the "Last Updated" date at the top of this page will reflect the most recent revision.

2 Data We Collect

We only collect data that is necessary for us to operate your account securely, process your PKR transactions and provide you with a good experience on the platform. The categories of data we collect are:

2.1 Registration Data

When you create a mmy account, we collect your full name, date of birth, email address, phone number and any other details required to set up and verify your account. This information is essential to identify you as a unique player, prevent duplicate accounts and comply with age verification requirements.

2.2 Identity Verification Data

To comply with our anti-fraud and know-your-customer obligations, we may request a copy of your CNIC or equivalent identity document at certain stages — typically before processing a large withdrawal or when unusual account activity is detected. This data is handled with strict security controls and accessed only by authorised team members.

2.3 Financial & Transaction Data

We record details of your deposits and withdrawals in PKR, including amounts, timestamps, payment method types (JazzCash, Easypaisa, Raast, bank transfer or card) and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment processing is handled by our certified third-party payment partners.

2.4 Usage & Activity Data

We collect data about how you use the platform — pages visited, games played, bets placed, session duration, device type, operating system and IP address. This helps us improve the platform experience, detect fraud and serve relevant promotions.

2.5 Communication Data

If you contact our support team through live chat or email, we retain the content of those exchanges. This helps us resolve disputes, improve support quality and maintain a record of any commitments made.

3 How We Use Your Data

mmy uses your personal data for specific, legitimate purposes only. We do not process data beyond what is necessary for those purposes. Here is a straightforward breakdown of why we use each type of data:

• To operate your account — your registration data is used to create and maintain your mmy profile, authenticate your logins and manage your account settings.
• To process PKR transactions — your financial data is used to handle deposits and withdrawals securely through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• To verify your identity — identity documents are reviewed when required to confirm your age, prevent fraud and protect both you and the platform.
• To deliver bonuses and promotions — we use your activity data to determine which promotions you are eligible for, including cricket and PSL-related offers, and to credit bonuses to your account correctly.
• To improve the platform — usage and activity data helps our team identify bugs, optimise the betting interface and improve game loading performance across devices commonly used in Pakistan.
• To detect and prevent fraud — we analyse transaction patterns, IP addresses and device data to identify unusual behaviour that may indicate fraud, bonus abuse or multi-accounting.
• To communicate with you — we use your email and phone number to send account notifications, withdrawal confirmations, security alerts and occasional promotional messages. You can opt out of marketing messages at any time.
• To comply with our obligations — some data processing is required to meet our anti-money laundering and know-your-customer obligations.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If an account is flagged by our fraud detection systems, a human team member reviews the case before any action is taken.

4 Payment Data & PKR Transactions

All financial transactions on mmy are denominated in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the actual payment processing is handled by our certified third-party payment partners. mmy receives confirmation of completed transactions but does not store sensitive payment credentials such as full card numbers, CVV codes or mobile wallet PINs.

The data we do retain related to your payments includes:

• Transaction type (deposit or withdrawal)
• PKR amount and timestamp
• Payment method category (e.g. JazzCash, bank transfer)
• Transaction reference or ID number
• Success or failure status

This transaction history is kept for account management, dispute resolution and audit purposes. If you believe a transaction has been recorded incorrectly, contact our support team and we will investigate promptly.

mmy enforces a strict own-account payment policy — you may only deposit and withdraw using payment accounts registered in your own name. This protects against fraud and ensures transaction records remain accurate and attributable to the correct player.

5 Sharing Your Data

mmy does not sell your personal data to third parties under any circumstances. We share data only where it is necessary to operate the platform and only with trusted partners who are contractually bound to handle it securely. The categories of third parties we may share data with include:

5.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary data with payment providers such as JazzCash, Easypaisa, Raast and banking partners. These providers receive only what they need to complete the transaction and are bound by their own data protection commitments.

5.2 Identity Verification Providers

Where identity verification is required, we may use a third-party verification service to check the authenticity of documents you submit. These providers process your data solely for verification and are not permitted to use it for any other purpose.

5.3 Fraud Detection & Security Services

We use specialist fraud detection tools that may process device data, IP addresses and behavioural patterns to help us identify suspicious activity. These tools operate under strict data processing agreements.

5.4 Game Software Providers

The games available on mmy — including live casino tables, slots and sports betting markets — are powered by third-party software providers. These providers may receive anonymised session data to operate games correctly, but they do not receive your full personal profile.

5.5 Legal & Regulatory Requirements

mmy may disclose personal data if required to do so by a valid legal request, court order or other regulatory obligation. We will always seek to limit the scope of any such disclosure to what is strictly required.

6 Cookies & Tracking Technologies

mmy uses cookies and similar tracking technologies to make the platform work properly and to improve your experience over time. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

6.1 Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language preferences and keep your account secure between pages. You cannot opt out of essential cookies while using the platform.

6.2 Analytics Cookies

We use analytics tools to understand how players interact with mmy — which pages are most visited, where players drop off during registration and how the platform performs on different devices common in Pakistan (including mid-range Android phones). This data is aggregated and does not identify you individually.

6.3 Preference Cookies

These cookies remember your settings — such as whether you prefer the sports lobby or casino games first — so that the experience feels familiar each time you return.

6.4 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently without preference cookies enabled.

7 Data Retention

mmy retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by our operational and compliance obligations. Specifically:

• Account data (name, email, phone) — retained for the duration of your account plus a minimum period after closure to handle any outstanding queries or disputes.
• Transaction records — PKR deposit and withdrawal records are retained for an extended period as required for financial audit purposes.
• Identity verification documents — retained for the period required by our anti-fraud obligations, then securely deleted.
• Support communications — chat and email logs are retained for a period sufficient to resolve any disputes that arise from those interactions.
• Cookie and usage data — session cookies expire when you close your browser; analytics data is retained in aggregated form for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised. We do not retain personal data indefinitely or beyond what is genuinely necessary.

8 Security Measures

Protecting your personal data and PKR account balance is a core priority for mmy. We implement a range of technical and organisational security measures including:

• TLS encryption for all data in transit between your device and the mmy platform.
• Encrypted storage for sensitive account data at rest.
• Strict access controls — personal data is accessible only to authorised team members who require it to carry out their specific role.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Fraud monitoring systems that flag unusual account behaviour in real time.
• Two-factor authentication options available to players who want an additional layer of account security.

While we take every reasonable precaution, no platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your mmy account and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

9 Your Rights as a Player

As a mmy player, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary friction. Your rights include:

To exercise any of these rights, contact the mmy support team through live chat or email. We will acknowledge your request promptly and aim to resolve it as quickly as possible.

10 Minors & Age Policy

mmy is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm they are 18 or over during registration, and we may request age verification documents at any point.

If we discover that personal data has been collected from a person under 18 — whether through misrepresentation during registration or any other means — the account will be closed immediately, any balance will be held pending review, and the data will be deleted in accordance with our retention obligations.

If you are a parent or guardian and believe a minor has created a mmy account using your details or otherwise, please contact our support team immediately so we can investigate and act accordingly.

11 Policy Updates

mmy may update this Privacy Policy from time to time as the platform develops, payment options change or our operational practices evolve. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we will notify registered players by email or through an in-platform notification.

Continuing to use mmy after an updated Privacy Policy has been published means you accept the revised terms. If you disagree with any changes, you may close your account and request withdrawal of your available PKR balance by contacting support.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, the mmy team is here to help.

You can reach us through the live chat feature available on the platform, or by emailing us directly at:

[email protected]

We take all privacy-related queries seriously and aim to respond as quickly as possible. For urgent account security concerns, live chat is the fastest way to get in touch with our team.